Today we are living in an era of speed due to the technological progress, particularly in information and communication technology (ICT) tools, which has a deep impact on each and every process in both public and private sector. This impact has been felt even in the most remote geographical areas of the World due to the widespread use of ICT tools. These technologies are adopted by the governments to transform the public policy, processes and functions to better serve the needs of their citizens.

Sound infrastructure, improved web technology, and trained human capital have made it possible for the governments to attain high levels of on-line public services (i.e. e-government services). However, in order for governments to maintain a sustainable growth in the use of e-government services with high satisfaction levels of their citizens, it is imperative for them to consolidate all public services under an integrated e-government system. The integrated e-government system available round the clock undoubtedly will tie agencies, processes and systems together in a more efficient and faster way.

Online electronic version

E-Government Readiness the Performance of the OIC Member Countries (English) (Arabic) (French)