Postal Services Capacity Building Programme (PS-CaB)

Technology plays a prominent role in the development of various industries. The postal services sector is, no doubt, directly influenced by technology. Therefore, it is very important for the postal administrations to support and develop their services by using the latest technologies and methods to meet all kinds of multilateral service needs in today’s world.

In this connection, SESRIC launched the Postal Services Capacity Building Programme (PS-CaB) in 2013, to increase cooperation and enhance the capacities of the human resources in the OIC Member States to ensure the delivery of diversified postal services reliably and expeditiously with maximum service quality.

Questionnaire and Terms of Reference (ToR) Files

SESRIC urges all national postal services in the OIC Member States to participate in the Postal Services Capacity Building Programme. The valuable participation of national institutions will help SESRIC to effectively plan and implement capacity building training activities which will play an important role in the improvement of human capital in the OIC Member States.

The national postal services in the OIC Member States are highly welcomed to download the related questionnaire available, in the three official languages of the OIC, from the links below:

►   Download the Questionnaire (English) (Arabic) (French)

The Terms of Reference need to be completed by the beneficiary institutions of the OIC Member States to identify the exact scope of the requested capacity building activities. The files can be downloaded from the links below:

►   Terms of Reference for Training Courses (English) (Arabic) (French)
►   Terms of Reference for Training Workshops (English) (Arabic) (French)
►   Terms of Reference for Study Visits (English) (Arabic) (French)

Register as an Expert

If you wish to be included in the Roster of Experts of the SESRIC Capacity Building Programmes (ROSCAB), please complete and submit the online registration form.

Please Click Here to access the ROSCAB registration page.

Main Subjects

Letter-post Services Parcel and Logistics Services and Express Services Postal Financial Services
Mobile Services International service – dispatch/ receipt E-telegraph
Postal codes- Addressing system E-commerce Electronic services
Use of geographical information systems in postal services Inward land rates (ILRs) bonus system Usage of internet based reclamation systems (RUGBY and IBIS)
Parcel/Cargo-Courier services Internet banking, Interactive postal cheque International money transfer services
Insurance and subscription services on behalf of agreed institutions/enterprises Mobile phone applications for financial services Track and trace services
Hybrid mail Mobile information system for registered items Optimization of postal transportation routes


Implemented Activities

Venue Date Information
Tunis Tunisia 02-06 April 2018 Workshop on the Operational Readiness for E-Commerce Project: Quality of Service Fund (QSF) and Remuneration for the Arab Region
Tunis Tunisia 13-14 December 2017 Workshop on electronic postal payment services for the Arab region
Ramallah Palestine 16-18 May 2017 Training Course on ‘Postal Codes and Addressing System’
Amman Jordan 05-07 April 2015 Training Course on “Postal Financial Services, Electronic Services and Letter Post Service” in Jordan
Nouakchott Mauritania 24-25 March 2015 Training Course on “Parcel, Logistics, Express and Postal Financial Services” in Mauritania
Banjul Gambia 13-14 March 2015 Training Course on ‘Postal Financial Services and Postal Codes-Addressing System’ in Gambia
Kampala Uganda 24-25 February 2015 Training Course on ‘Parcel, Logistics Services and Express’ in Uganda
Djibouti Djibouti 17-19 February 2015 Training Course on ‘Postal Financial Services’ in Djibouti
Ankara Turkey 13 February 2013 Memorandum of Understanding signed with General Directorate of Turkish Post (PTT)